Update - We are currently contacting the remaining few affected customers from whom we have not yet received confirmation that the proposed fix works.

The proposed fix is to enable and activate support for TLS 1.2 for outgoing traffic in the Exchange Server configuration.
Jun 14, 15:43 CEST
Monitoring - We have confirmation that the proposed fix for this issue has solved the issue for several customers.

However, customers from whom we have yet to receive confirmation will now be contacted directly.

The fix is to enable and activate support for TLS 1.2 is for outgoing traffic in the Exchange Server configuration.
Jun 7, 11:53 CEST
Update - We are still verifying the proposed fix for the issue related to missing TLS 1.2 support on outbound traffic from Exchange Server deployments.

We advise affected customers to ensure that support for TLS 1.2 is enabled for outgoing traffic in their Exchange Server configuration.

Affected customers will be notified directly, and this page will be updated, once this fix is verified.
May 31, 09:03 CEST
Update - The proposed fix for the issue related to missing TLS 1.2 support on outbound traffic from Exchange Server deployments is still being verified.

We now advise affected customers to ensure that support for TLS 1.2 is enabled for outgoing traffic in their Exchange Server configuration.

Affected customers will be notified directly, and this page will be updated, once this fix is verified.
May 24, 14:04 CEST
Identified - An issue has been identified that is related to missing TLS 1.2 support on outbound traffic from Exchange Server deployments.

Until a fix has been found, a subset of customers running Exchange Server will continue to experience issues with catering orders and visitor pre-registrations not being updated when meetings are re-scheduled or cancelled.

Affected customers will be notified directly once this is verified. This page will also be updated once a fix has been found.
May 20, 10:20 CEST
Investigating - We are currently investigating an issue causing some customers to experience degraded performance of our Calendar Notification Service.
May 1, 11:53 CEST

About This Site

The AskCody Statuspage is the main communication channel for all issues affecting the operational status of AskCody Products. This includes both our infrastructure and services, referred to as components. These are divided into Europe and North America based on the two cloud platforms (onaskcody.com and goaskcody.com).


Component status definition:

Operational: The default status for all components, 100% available and operation for all customers.

Under Maintenance: Used for scheduled maintenance. This is informed in advanced based on our SLA specification.

Degraded Performance: Component is affected by slow response time that affects user experience but does not make that component unusable. Does not affect downtime.

Outage: Partial Outages only affect a subset of users or product components. Affect the up-time calculation 30% as bad as Major Outages. Partial Outage example: Welcome+ Add-in is not functioning but Welcome+ Check-in screen and Manager is fully functioning.

Major Outage: Affect 100% of the people using the component/product thus affecting up-time calculation with 100%

Infrastructure (Global) Operational
90 days ago
100.0 % uptime
Today
Google Calendar Integration ? Operational
90 days ago
100.0 % uptime
Today
Outgoing Email ? Operational
90 days ago
100.0 % uptime
Today
Twilio SMS gateway ? Operational
90 days ago
100.0 % uptime
Today
Infrastructure (Europe) Degraded Performance
90 days ago
100.0 % uptime
Today
Azure App Service Operational
90 days ago
100.0 % uptime
Today
Exchange Integration Operational
90 days ago
100.0 % uptime
Today
Calendar Notification Service Degraded Performance
90 days ago
100.0 % uptime
Today
AskCody Active Directory Forwarding Service Operational
90 days ago
100.0 % uptime
Today
Azure AD sync Operational
90 days ago
100.0 % uptime
Today
Infrastructure (North America) Degraded Performance
90 days ago
100.0 % uptime
Today
Azure App Service Operational
90 days ago
100.0 % uptime
Today
Exchange Integration Operational
90 days ago
100.0 % uptime
Today
Calendar Notification Service Degraded Performance
90 days ago
100.0 % uptime
Today
AskCody Active Directory Forwarding Service Operational
90 days ago
100.0 % uptime
Today
Azure AD sync Operational
90 days ago
100.0 % uptime
Today
Meeting Room Displays (Europe) Operational
90 days ago
100.0 % uptime
Today
ActivityView ? Operational
90 days ago
100.0 % uptime
Today
Today+ ? Operational
90 days ago
100.0 % uptime
Today
Meeting Room Displays (North America) Operational
90 days ago
100.0 % uptime
Today
ActivityView ? Operational
90 days ago
100.0 % uptime
Today
Today+ Operational
90 days ago
100.0 % uptime
Today
Visitor Management (Europe) Operational
90 days ago
100.0 % uptime
Today
Welcome+ Add-in ? Operational
90 days ago
100.0 % uptime
Today
Welcome+ Manager ? Operational
90 days ago
100.0 % uptime
Today
Welcome+ Check-in screen Operational
90 days ago
100.0 % uptime
Today
Visitor Management (North America) Operational
90 days ago
100.0 % uptime
Today
Welcome+ Add-in ? Operational
90 days ago
100.0 % uptime
Today
Welcome+ Manager ? Operational
90 days ago
100.0 % uptime
Today
Welcome+ Check-in screen Operational
90 days ago
100.0 % uptime
Today
WayFinder Mobile Operational
90 days ago
100.0 % uptime
Today
Meeting+ (Europe) Operational
90 days ago
100.0 % uptime
Today
Meeting+ Add-in ? Operational
90 days ago
100.0 % uptime
Today
Meeting+ Manager ? Operational
90 days ago
100.0 % uptime
Today
Meeting+ Finance Module ? Operational
90 days ago
100.0 % uptime
Today
Meeting+ Finance API ? Operational
90 days ago
100.0 % uptime
Today
Meeting+ (North America) Operational
90 days ago
100.0 % uptime
Today
Meeting+ Add-in ? Operational
90 days ago
100.0 % uptime
Today
Meeting+ Manager ? Operational
90 days ago
100.0 % uptime
Today
Meeting+ Finance Module ? Operational
90 days ago
100.0 % uptime
Today
Meeting+ Finance API Operational
90 days ago
100.0 % uptime
Today
RoomFinder (Europe) Operational
90 days ago
100.0 % uptime
Today
RoomFinder Add-in ? Operational
90 days ago
100.0 % uptime
Today
RoomFinder Management Operational
90 days ago
100.0 % uptime
Today
RoomFinder (North America) Operational
90 days ago
100.0 % uptime
Today
RoomFinder Add-in Operational
90 days ago
100.0 % uptime
Today
RoomFinder Management Operational
90 days ago
100.0 % uptime
Today
Indoor WayFinding (Europe) Operational
90 days ago
100.0 % uptime
Today
WayFinder Kiosk ? Operational
90 days ago
100.0 % uptime
Today
WayFinder Mobile Operational
90 days ago
100.0 % uptime
Today
WayFinder Mangement ? Operational
90 days ago
100.0 % uptime
Today
Indoor Wayfinding (North America) Operational
90 days ago
100.0 % uptime
Today
WayFinder Kiosk ? Operational
90 days ago
100.0 % uptime
Today
WayFinder Mangement Operational
90 days ago
100.0 % uptime
Today
WayFinder Mobile Operational
90 days ago
100.0 % uptime
Today
Insights and Analytics (Europe) Operational
90 days ago
99.96 % uptime
Today
Insights Module ? Operational
90 days ago
99.92 % uptime
Today
Data gathering Operational
90 days ago
100.0 % uptime
Today
Insights and Analytics (North America) Operational
90 days ago
99.96 % uptime
Today
Insights Module ? Operational
90 days ago
99.92 % uptime
Today
Data gathering Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage